In January, someone applied for a $30,000 home equity line of credit using David's Social Security number. An Instant Authorization™ call was initiated by the national bank and the Debix Network directed it to David's registered phone. Upon receipt, David declined the request and reported it as fraud. The national bank was instantly informed not to open the account and David was protected.

In this case, the power of the Debix Identity Protection Network™ extended beyond the customer and was able to provide valuable information to protect David's business associate as well.

When David declined the initial request and reported it as fraud, he was engaged by the Debix OnCall Investigation Team. Their in-depth investigation, with the agent from the national bank, helped establish the source of the attack. They were able to determine that David's personal information was stolen from a legitimate application, made for a different purpose, while traveling with a business associate.

Establishing the source of the attack gave David valuable information to engage law enforcement, and also allowed him to warn his business associate of potential attack. The business associate, who is not a Debix customer, contacted the national bank and inquired about any applications recently made in his name. This exploration helped the business associate uncover a $30,000 home equity application in his name.

The proactive action, encouraged by the Debix customer, allowed David's business associate to track down a pending application and prevent it from being opened. Not only had the Debix network protected David's credit, the unique engagement of the Debix OnCall Investigation Team helped protect others.